Privacy Policy

IKIGAI BUBBLE DOO NOVI SAD (hereinafter “We”, “zovy.app”, or “the Company”), registered at: Novi Sad, Dimitrija Avramovića 10, Serbia, registration number 22082400, PIB: 114868342, is committed to protecting your data privacy. This Privacy Policy explains how we collect, use, store, and protect your information when using our zovy.app application (hereinafter “App”) and website https://zovy.app. By using the App, you agree to the terms outlined below.

1. Information We Collect
We collect data you provide voluntarily and information automatically gathered during App usage. Data categories include:

1.1 Personal Data:

• Name, email address, phone number provided during registration or profile setup.
• Profile details: information about your skills, services, prices, reviews, and photos or logos (for business profiles).
• Referral data: information about invited friends via the “Refer a Friend” program.

1.2 Usage Data:

• Information about your activities in the App: vacancy views, responses, ads, skill exchanges, and bonus usage.
• Technical data: IP address, device type, operating system, app version, login details.

1.3 Financial Information:

• Payment details (e.g., card or bank account information) for plan payments (Pro, Pro+, Business) or paid features (e.g., profile promotion for 2 € or 10 bonuses).
• Transaction data related to paid services (e.g., 0–20% commission depending on the plan).

1.4 Review Data:

• Reviews you leave about other users and reviews you receive.

1.5 Geolocation (if applicable):

• If you allow access, we may collect location data to suggest nearby vacancies, services, or partners.

2. How We Use Your Information
We use collected data for the following purposes:

2.1 App Functionality:

• Creating and managing your profile.
• Enabling skill exchange, paid services, and job search features.
• Matching relevant offers (vacancies, services, exchange partners) based on your preferences.

2.2 User Experience Improvement:

• Analyzing activity to personalize recommendations (e.g., job offers matching your goals).
• Optimizing the App’s interface and functionality.

2.3 Financial Operations:

• Processing payments for plans (e.g., Pro for 10,100 RSD/year, Pro+ for 21,350 RSD/year, Business for 32,550 RSD/year) and paid features (e.g., card highlighting).
• Awarding bonuses (+1 per login, +1 for 3 consecutive days, +2 for 7 days, +5 for referrals) and enabling their use (10 bonuses = 2 €).

2.4 Communication:

• Sending notifications about new vacancies, responses, messages, or updates.
• Responding to your support requests (email: ikigainovisad@gmail.com, phone: +38162455860).

2.5 Marketing and Promotion (with your consent):

• Sending information about discounts (e.g., 20% on plans) or new features.
• Promoting your profile in the feed (e.g., with a “Verified” or “TOP” badge).

2.6 Security and Legal Compliance:

• Verifying profile authenticity (e.g., for the “Verified” badge).
• Preventing fraud and ensuring compliance with platform rules.

3. How We Store and Protect Your Data

3.1 Storage:

• Data is stored on secure servers in Serbia and the EU, compliant with GDPR standards.
• We retain your data only for the period necessary to fulfill the purposes outlined in this Policy or until you request account deletion.

3.2 Security:

• We use encryption (e.g., SSL/TLS) to protect data during transmission.
• We implement safeguards against unauthorized access, including multi-factor authentication and regular security audits.
• Payment data is processed via certified payment providers compliant with PCI DSS standards.

3.3 Data Deletion:

• You can request account and data deletion by emailing ikigainovisad@gmail.com. We will delete your data within 30 days, except for information we are legally required to retain (e.g., transaction records).

4. Sharing Data with Third Parties
We do not sell or share your personal data with third parties without your consent, except in the following cases:

4.1 Partners and Vendors:

• Payment systems for processing transactions (e.g., for the Business plan at 32,550 RSD/year).
• Analytics providers for improving App functionality (anonymized data).

4.2 Other Users:

• Your profile information (name, skills, services, reviews) is visible to other users for skill exchange, paid services, or job search purposes.
• Data like phone numbers or emails is shared only with your explicit consent (e.g., when responding to a vacancy).

4.3 Legal Requirements:

• We may disclose data upon request from government authorities in accordance with Serbian or EU law.

5. Your Rights
Under GDPR and Serbian law, you have the following rights:

5.1 Access: Request a copy of all data we hold about you.

5.2 Correction: Update or correct inaccurate data in your profile.

5.3 Deletion: Request deletion of your account and data.

5.4 Restriction: Restrict data processing in certain cases.

5.5 Portability: Receive your data in a structured format for transfer to another service.

5.6 Objection: Opt out of data processing for marketing purposes.
To exercise these rights, contact us:

• Email: ikigainovisad@gmail.com
• Phone: +38162455860
• Address: Novi Sad, Dimitrija Avramovića 10

6. Use of Cookies and Analytics

6.1 Cookies:

• We use cookies to enhance the App and website experience (e.g., remembering your preferences like language or region).
• You can disable cookies in your browser settings, but this may affect functionality.

6.2 Analytics:

• We collect anonymized data via tools like Google Analytics to analyze activity and improve the App.
• For example, we track how often you use the “swipe” function to select vacancies or partners.

7. Children
The zovy.app App is not intended for individuals under 16 years old. We do not knowingly collect data from minors. If we learn that a child’s data has been collected, we will promptly delete it.

8. Changes to the Privacy Policy
We may update this Policy due to new features (e.g., adding paid features like profile promotion for 10 bonuses) or legal changes. You will be notified of significant changes via the App or email. By continuing to use zovy.app, you agree to the updated Policy.

9. Contact
For questions, complaints, or requests, contact us:

• Company: IKIGAI BUBBLE DOO NOVI SAD
• Address: Novi Sad, Dimitrija Avramovića 10, Serbia
• Email: ikigainovisad@gmail.com
• Phone: +38162455860
• Registration Number: 22082400
• PIB: 114868342

We will respond within 24 hours.